Call Center Specialist

Posting Date: 09/10/2019
Job Category: Fundraising/Development/Grantseeking
Organization: Volunteers of America Michigan
City Position is located: Southfield
Position Description (include how to apply):

Volunteers of America Michigan's Adopt A Family program helps children, seniors and veterans by providing food, toys, clothing and something else equally essential: Hope!  


To fulfill the daily operations of the Adopt A Family Program. Act as primary contact with donors and potential donors to facilitate successful and meaningful adopts.  Interact professionally with callers to answer sponsor and applicant inquiries.  

Essential Functions, Duties & Responsibilities  

  • Donor and Client Services 
  • Professionally answer and properly process incoming calls from potential donors/sponsors
  • Answer questions from sponsors and applicants
  • Process payment information from donors
  • Request additional cash contributions from direct sponsors
  • Professionally respond to email inquiries from clients and sponsors
  • Accurate data entry into database from applicant documentation
  • Responsible for appropriate and secure handling of confidential documentation
  • Documentation
  • Processing
  • Open/sort documentation
  • Cross-check documentation with matching family application in database
  • File documentation after input is completed
  • Assist with other aspects of the Adopt A Family Program as needed
  • Other duties as assigned

Knowledge, Skills and Abilities

  • High school diploma, Associates degree preferred
  • Experience in call center environment and customer service
  • Excellent organizational, written, verbal and interpersonal skills
  • Detail oriented and highly motivated to help meet fundraising goals
  • Excellent computer skills including but not limited to Microsoft Office applications (Word, Excel, Power Point, Publisher, etc.)
  • Ability and desire to work as part of a team
  • Ability to work flexible hours, some evenings and weekends
  • Ability to occasionally lift boxes weighing 40 pounds
  • Valid driver license with a driving history that is acceptable to Volunteers of America Michigan

Apply online at | EOE/M/F/VETERAN/DISABLED

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