Events Calendar

Crucial Conversations - Creating a Positive Workplace Culture (Webinar)
Thursday, January 16, 2020, 12:00 -  1:00

Effective verbal and nonverbal communication skills are essential as well as valuable in the workplace. Understanding how to communicate effectively and how to resolve conflicts can lead to a more productive environment. It takes awareness, training and the know-how to apply proven techniques to all kinds of situations to be an effective communicator.

This webinar will touch base on how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and into the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings, and needs.

Session Goals

This webinar will provide participants with an understanding of the following:

  • The key principles of effective communication
  • Using communication skills to address conflict
  • The resources available to assist in resolving conflict
  • The importance of perceptions
  • Applying good listening skills

This training is designed for those who want to learn how effective communication can reduce conflict, and is appropriate for board members and all levels of nonprofit staff.

*Once registered, your confirmation email will include the links to join us. They will also be included in your reminder emails. This session will also be recorded and shared with you at a later date once it's uploaded.


Katena is a Management Consultant skilled at helping diverse groups and communities think creatively and collaboratively together. She empowers people to translate conflict and differences into creative breakthrough. Her passion is creating environments where individuals, teams, and organizations can transform and shift old ways of doing things.

Katena specializes in leadership and team development, board governance, strategic planning and communication. She is skilled in Cognitive Coaching, is a certified Bridges Out of Poverty trainer, and is a co-creator of a statewide Diversity, Inclusion and Equity toolkit. Her ongoing clients represent a broad range of groups, including police departments, local municipalities, schools, religious institutions, social services and human services.

Katena holds a Bachelor’s degree from Michigan State University, a Master’s degree in Organizational Management from Spring Arbor University, and a PhD in Organizational Leadership at Grand Canyon University.

Prior to coming to Nonprofit Network, Katena was in higher education where she served as an academic adviser and as the lead facilitator to Sisters of Strength, a service and leadership organization for women of color, at Jackson College. While in her leadership role with the Sisters of Strength, Katena supported, encouraged and assisted many women of color toward their efforts in achieving academic and professional success. Katena serves on the board of daVinci Institute and is a board committee member at Allegiance Health in Jackson, MI. Katena is also a certified Bridges Out of Poverty trainer.

Register Here!

Location Webinar